Privacy Policy

Last updated: [Month Day, Year]

GM Informatics JSC (“GM Informatics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gminformatics.com and use our products, services, and platforms (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Information that can identify you directly or indirectly, such as:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Billing and invoicing information

  • Account credentials (where applicable)

  • Communication records (support requests, emails, messages)

b) Technical & Usage Data

Automatically collected data, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Access times and pages visited

  • Cookies and similar tracking technologies

c) Service & Transaction Data

  • Support tickets and service logs

  • System and device metadata (only with explicit consent)

  • Contractual and service-related records

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide, operate, and maintain our Services

  • To manage customer relationships and contracts

  • To deliver technical support and customer service

  • To process transactions and invoices

  • To improve our platforms, products, and user experience

  • To communicate updates, service notices, and security alerts

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests, provided they do not override your rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyze traffic and usage patterns

  • Improve performance and user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share data only with:

  • Trusted service providers (hosting, analytics, payment processors)

  • Legal authorities when required by law

  • Business partners strictly for service delivery purposes

All third parties are contractually obligated to protect your data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against:

  • Unauthorized access

  • Data loss

  • Alteration or disclosure

Despite our efforts, no system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill the purposes outlined in this policy

  • To comply with legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymized.

8. International Data Transfers

Your information may be processed or stored in countries outside your country of residence. In such cases, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

GM Informatics JSC (GM Bilişim A.Ş.)
📧 Email: privacy@gminformatics.com
🌐 Website: https://gminformatics.com